Customer Feedback

Why a short survey is best

writing a customer survey

Surveys are a great way to monitor your business by gathering feedback from your customers. Feedback that is gathered effectively and analysed correctly can provide a useful understanding that helps you grow your business while strengthening relationships with your customer base. The key is to gather quality information in the first place, which means that…

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How to respond to customer feedback

how to respond to customer feedback

Pressure is much greater on the modern executive than it was only a generation ago. The ongoing decrease in the value of money has forced business to concentrate more and more on profit, as more and more money is required to purchase less and less. Constant inflation requires that businesses cut costs to remain solvent…

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Customer feedback to stay ahead of the game

customer sentiment

Companies all over the World are looking for a competitive edge. One of the easiest ways to create that edge is to define your company in the eyes of the consumer. Ideally, you want to define your company as synonymous with your product. An easy example of a company being synonymous with their product is…

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Getting the most out of customer feedback

Customer Satisfaction Survey

The World is fast becoming a village. People you don’t know now have more ability to affect you than ever before, and more ability to affect your company as well. There was a time, not that long ago, when there was such a person as the traveling con artist. He moved from town to town…

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