Posts Tagged ‘actionable insights’

Understanding the Net Promoter Score

There is some confusion about what a net promoter score® actually is. Some people consider it to be the percentage of customers who would happily and willingly promote a particular company. This isn’t actually the case. The net promoter score isn’t a percentage, it’s an absolute number that’s arrived at by figuring percentages. Net Promoter…

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How to respond to customer feedback

how to respond to customer feedback

Pressure is much greater on the modern executive than it was only a generation ago. The ongoing decrease in the value of money has forced business to concentrate more and more on profit, as more and more money is required to purchase less and less. Constant inflation requires that businesses cut costs to remain solvent…

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Getting the most out of customer feedback

Customer Satisfaction Survey

The World is fast becoming a village. People you don’t know now have more ability to affect you than ever before, and more ability to affect your company as well. There was a time, not that long ago, when there was such a person as the traveling con artist. He moved from town to town…

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