Posts Tagged ‘better customer service’

How employee engagement improves customer service

employee engagement customer satisfaction ezisay

Employee engagement is not the same as employee satisfaction, although the two are related.  An engaged employee is a person who shows enthusiasm and commitment to his or her work. Employee engagement improves customer service, and engagement means that employees have an emotional attachment to their jobs.  They want to do good work and associate…

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The key to customer satisfaction in modern enterprise

basics of customer satisfaction

Technology is changing the marketing landscape and immediacy of customer satisfaction as never before. The difference between today and yesterday is that previous technologies like radio and television were extensions of the existing means of communication, including newspapers and magazines. In a sense, they were simply taking technology to the next logical level. However, the…

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How to build better customer service

how to build better customer service

There are all sorts of ways to get customers, but there are only a few ways to keep customers. Keeping customers is about good customer service. The purpose of customer service is to keep customers coming back. Customer service can even be a way of generating new customers, as satisfied and happy customers tell their…

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