Posts Tagged ‘communication’

Overcoming barriers to customer satisfaction

overcoming barriers to customer satisfaction

Overcoming barriers to customer satisfaction is critical, particularly since all companies are in one of two positions regarding customer satisfaction. They either improve customer satisfaction by integrating customer feedback into day to day operations, or they don’t. Even though it is certainly important know what customers think, there are two primary reasons why companies may…

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The key to customer satisfaction in modern enterprise

basics of customer satisfaction

Technology is changing the marketing landscape and immediacy of customer satisfaction as never before. The difference between today and yesterday is that previous technologies like radio and television were extensions of the existing means of communication, including newspapers and magazines. In a sense, they were simply taking technology to the next logical level. However, the…

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Tips on keeping customer loyalty

customer loyalty

Modern business finds itself in a completely unique situation. It’s gone global and yet it seems like it’s existing in a small town, where everybody talks to everybody and where generating customer loyalty is the only way to stay in business long term. The same technology that enables a business to sell to a customer…

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What constitutes quality customer service

customer service

Customer service in a digital age is increasingly coming under scrutiny as the years pass. One of the key drivers behind this is because in the past, quality customer service was simply assumed and every business pretty much followed the same protocols. This isn’t so true today. What Has Changed? The pressures on modern business…

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How to respond to customer feedback

how to respond to customer feedback

Pressure is much greater on the modern executive than it was only a generation ago. The ongoing decrease in the value of money has forced business to concentrate more and more on profit, as more and more money is required to purchase less and less. Constant inflation requires that businesses cut costs to remain solvent…

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