Posts Tagged ‘customer centricity’

The key to customer satisfaction in modern enterprise

basics of customer satisfaction

Technology is changing the marketing landscape and immediacy of customer satisfaction as never before. The difference between today and yesterday is that previous technologies like radio and television were extensions of the existing means of communication, including newspapers and magazines. In a sense, they were simply taking technology to the next logical level. However, the…

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How to build a customer centric culture

customer centric business model

For many decades now, businesses have pretty much all sang from the same hymn booka when it came to putting customers first. We’ve all heard the songs: We only succeed when you do…The customer is always right…The customer comes first… And on and on and on it went. It’s often seemed as though there was…

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