Posts Tagged ‘customer relations’

How to handle challenging customer service questions

How to handle challenging customer service questions

Customer service is the best way to help your company stand out in today’s competitive environment.  But, it isn’t always easy.  There will be times when your public facing employees will have to deal with customers who are angry or impatient, make inordinate demands, or who are otherwise difficult.  However, while such customers may be…

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Five landmines in customer satisfaction

Five landmines in customer satisfaction

Every business that wants to succeed pays attention to certain metrics, such as the net promoter score. While having detailed metrics is important, it is vital to realise that promotional decisions cannot be made using metrics alone. The reason is that what shows up in the metrics can be wrong in ways that have nothing…

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