Posts Tagged ‘customer service skills’

Understanding the Net Promoter Score

There is some confusion about what a net promoter score® actually is. Some people consider it to be the percentage of customers who would happily and willingly promote a particular company. This isn’t actually the case. The net promoter score isn’t a percentage, it’s an absolute number that’s arrived at by figuring percentages. Net Promoter…

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Five customer service skills every employee should have

customer satisfaction

Customer service in the digital age is becoming more important than ever. This is because competition traditionally becomes more cut throat as prices rise and people are less inclined to part with their money. It isn’t always possible to beat the competition on price or even on like for like products, but there is one…

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