Posts Tagged ‘different customers’

Understanding the Net Promoter Score

There is some confusion about what a net promoter score® actually is. Some people consider it to be the percentage of customers who would happily and willingly promote a particular company. This isn’t actually the case. The net promoter score isn’t a percentage, it’s an absolute number that’s arrived at by figuring percentages. Net Promoter…

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Different types of customers

know your customer

Most of us have had the experience of standing in line at the checkout and knowing the customer ahead of us is going to be trouble. There are all sorts of indications, from body language to the way they communicate, to the people around them. Sure enough, the trouble starts when they reach the cashier.…

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