Posts Tagged ‘online survey’

How technology has redefined customer satisfaction

how technology has redefined customer satisfaction

Changes in technology have always changed customer satisfaction, and has redefined customer satisfaction; changing what customers define as satisfaction.  That definition has been changing more rapidly than ever before. First, let’s look at the history of what customers consider to be a satisfying relationship with a company.  A century ago, customer satisfaction was defined by…

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How to build a great online survey

You may be able to make a sale by knowing what the customer wants and delivering it. But, you are far more likely to retain customer loyalty by knowing the reasons behind the customer’s thoughts and opinions. And a great online survey can help to uncover customer sentiment, customer satisfaction and customer needs. Only then…

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