Posts Tagged ‘survey’

Writing a great employee satisfaction survey

Writing a great employee satisfaction survey

Writing a great employee satisfaction survey comes down to knowing what you want to know. This may seem rather simple at first, however, it can sometimes be difficult. Employers often don’t know what to ask. Employee satisfaction versus employee engagement First off, if you are writing an employee satisfaction survey, you will inevitably end up…

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Understanding the Net Promoter Score

There is some confusion about what a net promoter score® actually is. Some people consider it to be the percentage of customers who would happily and willingly promote a particular company. This isn’t actually the case. The net promoter score isn’t a percentage, it’s an absolute number that’s arrived at by figuring percentages. Net Promoter…

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Getting the most out of customer satisfaction surveys

Customer service is an important factor in keeping any business alive. Not only does it create new customers by word of mouth, it also generates repeat business by encouraging customer loyalty. Customer satisfaction surveys can assist you in satisfying your customers by helping you identify problems and by informing you and your employees about what…

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10 Tips for a Great Survey

When building a survey, the number one thing to consider is your audience. Keeping your audience engaged is a fail-proof design for successful survey writing. Remember you’ve only got about 30 seconds to engage them so make sure your questions are not only clear, concise and thoughtfully formulated but also able to be acted upon…

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