Posts Tagged ‘tips’

Writing a great employee satisfaction survey

Writing a great employee satisfaction survey

Writing a great employee satisfaction survey comes down to knowing what you want to know. This may seem rather simple at first, however, it can sometimes be difficult. Employers often don’t know what to ask. Employee satisfaction versus employee engagement First off, if you are writing an employee satisfaction survey, you will inevitably end up…

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5 tips to answer customer service questions

customer service excellence

Customer service often means answering customer’s questions and no matter how these questions are conveyed, whether electronically or in person, there are certain principles that must be followed to ensure both good customer service and customer satisfaction. These principles are: Reality trumps imagination Genuine interest is vital Pay attention Professionalism is respected The only answers…

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