Posts Tagged ‘writing a survey’

The importance of empathy in online surveys

There is an important element that is often overlooked when writing survey questions. That element is empathy. The importance of empathy in online surveys is vital to getting the honest and reliable responses that provide you with the information you need. What do your customers actually think? You must be able to relate if you…

Read More

Writing a great employee satisfaction survey

Writing a great employee satisfaction survey

Writing a great employee satisfaction survey comes down to knowing what you want to know. This may seem rather simple at first, however, it can sometimes be difficult. Employers often don’t know what to ask. Employee satisfaction versus employee engagement First off, if you are writing an employee satisfaction survey, you will inevitably end up…

Read More

Tips on asking the right customer service questions

Tips on asking the right customer service questions

Your customers can be a marvellous resource in more ways than one.  They can bring you referrals, help you understand the marketplace and, most importantly, they can tell you what you’re doing right and wrong.  In other words, they can help you expand your business in a number of ways.  The trick is to utilise…

Read More

Why a short survey is best

writing a customer survey

Surveys are a great way to monitor your business by gathering feedback from your customers. Feedback that is gathered effectively and analysed correctly can provide a useful understanding that helps you grow your business while strengthening relationships with your customer base. The key is to gather quality information in the first place, which means that…

Read More