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Blog2018-10-19T06:10:19+00:00

Blog

How to handle challenging customer service questions

How to handle challenging customer service questions Customer service is the best way to help your company stand out in today's competitive environment.  But, it isn't always easy.  There will be times when your public facing employees will have to deal with customers who are angry or impatient, make inordinate [...]

Five landmines in customer satisfaction

Five landmines in customer satisfaction Every business that wants to succeed pays attention to certain metrics, such as the net promoter score. While having detailed metrics is important, it is vital to realise that promotional decisions cannot be made using metrics alone. The reason is that what shows up in [...]

The importance of empathy in online surveys

The importance of empathy in online surveys There is an important element that is often overlooked when writing survey questions. That element is empathy. The importance of empathy in online surveys is vital to getting the honest and reliable responses that provide you with the information you need. What do [...]

The future of online surveys

The future of online surveys Online surveys have only grown in importance since business became embedded in the Internet in the late 1990's.  Such surveys are a vital part of market research, but nothing stays the same, and the future of online surveys is important to consider as it will [...]

Overcoming barriers to customer satisfaction

Overcoming barriers to customer satisfaction Overcoming barriers to customer satisfaction is critical, particularly since all companies are in one of two positions regarding customer satisfaction. They either improve customer satisfaction by integrating customer feedback into day to day operations, or they don't. Even though it is certainly important know what [...]

Customer Experience in a Competitive World

Customer Experience in a Competitive World Customer experience is becoming increasingly important as business continues to go global and the marketing space expands. The time when competition was local, or at most national, is long gone. Business can no longer rely on being a big fish in a small pond. [...]